FAQ
What should I wear for my appointment?
Comfortable, appropriate clothing which can be removed easily to reach the area that requires treatment e.g. shorts and vest top.
What payment types do you accept?
We accept payment by most major credit and debit cards, cash and cheque at both our physiotherapy clinic in Telford and in Wolverhampton. We are also recognised by all major health insurance companies. We can also send an invoice for payment by BACS.
What is your cancellation policy?
We request a minimum of 24 hours notice for a cancellation or alteration so that the appointment may be offered to other patients. We reserve the right to charge the full appointment fee to any cancellations, changes or non-attendance not giving the appropriate notice. Please see our Cancellation Policy for details.
What conditions do you treat?
We treat a vast selection of conditions from sports injuries to neurological impairment. We advise you to call us on 01952 351 123 to discuss the full extent of what we can offer and for further advice.
Do I need a referral?
No - just get in touch to arrange a convenient appointment. However, some insurance companies require you to inform them prior to starting treatment so it is best to contact them first as you would be billed personally for any unauthorised treatment.
Can I use my health insurance policy?
Yes - we are registered with the major health insurance companies but we would recommend that you call them prior to commencing treatment. We may need an authorisation code from you and there may be an excess on your policy.
Please note: You will be liable to pay any treatment fees not covered by your policy including your policy excess.
Can I book online?
Yes - please visit our Make an appointment page found in our main menu or click Book an appointment on our home page. Alternatively you can book by calling one of our clinics on 01902 581 123 or 01952 351 123. If booking online we require a deposit of £20 to be made by card. All online payments are processed via a processing centre meaning no sensitive card information is stored by us or in our Jane App account. Jane Payments is PCI compliant.
Images on our website are reproduced from some fabulous photographers providing royalty-free photos. Credits to Unsplash, Pexels and Pixabay.
Recognition
Our Physiotherapists are all Chartered and are members of the CSP. We are also registered with the Health and Care Professional Council. This means that we are bound by a strict professional code of conduct which, includes confidentiality, as well as keeping our skills up to date to provide the best treatment for our clients.
In addition, our physios have gone through enhanced DBS clearance to give our patients and their families peace of mind.
- Chartered Society of Physiotherapists
- Health and Care Professions Council
- Physio First
- MASCIP
We are also recognised by most insurance companies including:
- Aviva
However, we always recommend patients contact their health insurance company prior to booking their initial appointment to make sure their treatment will be covered and to find out how much excess they need to pay on their policy.